Shipping policy

All orders are processed within 2 to 3 business days* (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Delivery is available from monday through saturday.

*Please note that delays are possible because of the current pandamic and the holidays.

Domestic shipping rates and estimates

Shipping charges for your order will be calculated and displayed at checkout. 

Shipping option	Estimated delivery time	Price
DPD	1 to 2 business days*	€4.95
Local Pickup**	2-3 business days*	€0,00

*Please note that delays are possible because of the current pandamic and the holidays.

** Please make an appointment via whatsapp 0639870566 and bring your order confirmation with you.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 4 days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.

 

Refunds, returns and exchanges

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. Check out the refund policy here.

If you have any further questions, please don't hesitate to contact us at [email protected]